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Retur produse

Returul produselor se accepta in termenul legal de 14 zile de la primirea coletului. 

Cererile de retur se transmit completand formularul de retur din aceasta pagina, de mai jos.

Dupa ce primiti in scris confirmarea unui operator Carmine Shoes, se vor returna produsele prin firma de curierat sau direct in magazinului fizic.

Daca se doreste returnarea produselor din motive personale, costurile de retur urmeaza sa fie suportate de solicitant.

Daca motivele de retur se datoreaza furnizorului (erori de ambalare sau livrare), costurile de transport vor fi suportate de furnizor. Produsele returnate trebuie sa fie in aceeasi stare ca la livrare pentru a se putea stabili cu exactitate eroarea produsa si invocata la retur.

Restituirea contravalorii produselor returnate se va face in termenul legal de 14 zile de la data primirii coletului, prin virament bancar, intr-un cont bancar precizat de client sau alta forma agreata de comun acord.

When you sign up for a specific newsletter, we (Atelier Carmine SRL) add your email address to a corresponding mailing list. While it is there, we know that we can contact you by email regarding that topic.

You can always have your email address removed from our mailing lists. There are multiple ways to do it:

We may use a third-party email service (MailChimp and/or Mad Mimi) to send newsletters. Some members of our staff can view mailing lists with email addresses. That way they’ll be able to remove your email address from the mailing list, should you request us to do so.

Please note that mailing lists are independent from each other. If you decide not to receive newsletters at all, you’ll have to unsubscribe from all the mailing lists. Even if you do that, you’ll still receive account-related emails (such as order status notifications, password reset emails, and more). It is essential for operating an online store.

If you decide that you no longer want to use our store and would like to have your personal data removed from our database (or if you’d like to get all the personal data associated with your account that we have), please send an email to office@carmineshoes.ro.

If you believe that your personal data has been misused, you have the right to lodge a complaint with a supervisory authority. We’re obliged by EU General Data Protection Regulation to let you know about this right; we don’t actually intend to misuse your data.